Great pan with lid
I read the first review and thought the complaint was with the shipping. So I purchased the Heuck to get away frome teflon. It arrived in 3 boxes within one The original manufacture box, inside another box then a box for that one. Ours arrived in great condition. BTW the red colour is a pleasent red not and orange red. I tested it for lead content with a home kit and it passed with flying colours. This has become our favorite pan, we are glad we ordered the one with the lid.
I like it and customer service is great!
I recieved this as an anniversary present(I like getting things i can use as gifts) although the finish isn't perfect i think the pan is wonderful, i like the way it cooks and looks. sadly my pan got a bubble in the enamel :( I was bummed. the pan has a 20 yr. warranty but did this mean i would have to pay to get this heavy thing shipped back? I called customer service they were very friendly and helpful. They are shipping me a new pan and i don't have to ship the old one back! thank you heuck! I am very pleased!
Poor quality
Product is made of cast iron skillet. When it arrived, the handle of the pan had broken off. It was packaged extremely poorly (from the manufacturer, not the shipping packaging). The cardboard box it was packaged in did not support the weight of the skillet. The skillet itself, was also much lighter than a cast iron skillet of that size should have been, which also makes me wonder about the quality of the product.
In short, this should be an extremely sturdy product - cast iron lasts a long, long time. This product, however, couldn't last from manufacturing through shipping.
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